Business & Professional Development

Table of Contents:

E-Mail Essentials for the Business Professional

This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail. You will learn the techniques for addressing and redistributing e-mails appropriately.

You will be introduced to the best practices for deciding who to send e-mails to and how to flag e-mails appropriately. Proper etiquette for forwarding e-mails will be discussed. You will learn about the sensitivities of copying an e-mail over someone's head. You will also learn techniques for managing e-mail effectively including using folders and filters to organize e-mails for increased efficiency and guidelines on what e-mails are OK to immediately delete. Finally, direction on how to recover important information should you lose an e-mail will be covered.

Listening Skills

This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the student how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. Additionally, it focuses on improving understanding of messages. This course concentrates on listening skills and how to interpret, use, and improve body language as a form of communication. It also identifies common listening styles so the student can encourage others to listen.


  • Overcoming listening problems
  • Listening to communicate
  • Nonverbal communication
  • An introduction to listening
  • Understanding the listening process
  • Comprehending messages

Telephone and Time Management

Improve your work day by learning to control your time on the telephone. This friendly, easy-to-use course helps you identify telephone time stresses, communicate a message more effectively, and get more done through the work day.


  • Identify telephone time stress
  • Voice tone says it all
  • Handle telephone interruptions quickly
  • Getting through to people
  • High tech telephone etiquette
  • Fast and friendly wording
  • Set the stage for your success

NOTE: This information is for your planning purposes only. Due to all the legal disclosures mandated by the State of Washington Workforce Training and Education Board, it is necessary for Allied Training Systems to write all proposals to ensure student receives all the information necessary.